Beyond Q&A
Conversational AI isn't just about answering questions. With AgentForge, your AI agent takes action to solve your customers' problems, improving self-service resolution rate and average handle time.
Use your expertise
Your agent is informed by your knowledge base, and guided by your company's policies and brand guidelines, enabling it to make informed decisions.
Take action, instantly
Your agent is connected to your systems of record - from your order management system to your CRM - so it can take action on your customer's behalf, from processing an exchange, scheduling a delivery, updating a subscription, or changing a reservation.
Empower your teams
When your agent can't solve your customer's problem, it collects critical information and delivers a detailed summary to your customer service teams, preparing them to effectively manage escalations.
Anytime and anywhere
Your AI agent is up-to-date, delivering customer service anytime and anywhere to dramatically lower your response time.
Around-the-clock
AI agents are available to handle customers' questions any time of day. Customers can put the conversation on hold if life takes them elsewhere, and your agent can pick up where they left off, later.
Connect across channels
Whether they're at home or on the go, offer your customers the convenience of support through both chat and voice.
Always-ready
AI agents are easy and low-cost to update, whether there is a new product to highlight, a new promotion to offer, or a new policy to follow.
Scalable
When you experience surges in consumer demand, AgentForge scales up effortlessly, ensuring a smooth experience with plenty of capacity.
“AgentForge has transformed our customer service operations. Our AI agents now handle 80% of customer inquiries, delivering instant responses while maintaining our brand voice.”
Measurable improvement
Our AI agents deliver concrete business results while maintaining high customer satisfaction.
Customers get their issues resolved without human intervention
Round-the-clock customer support across all time zones
Immediate engagement with customers' inquiries
Significant decrease in customer service operational costs
Human-like conversations
Natural conversations
Our AI agents engage in human-like conversations, understanding context and maintaining coherent dialogue throughout interactions.
Personalized experience
Each interaction is tailored to the customer's history, preferences, and current needs, creating meaningful engagement.
Multi-turn dialogue
Agents maintain context across complex conversations, handling follow-up questions and related inquiries seamlessly.
Brand consistency
Every interaction reflects your brand voice and values, ensuring consistent communication across all touchpoints.
Security first
Enterprise-grade security
Bank-level encryption and security protocols protect all customer interactions and data.
Data privacy compliance
Full compliance with GDPR, CCPA, and other global privacy regulations.
Secure integrations
Protected connections with your existing systems through encrypted APIs and authenticated access.
Ready to transform your customer service?
Join leading companies using AgentForge to deliver exceptional customer experiences.